We analyze the commercial applications available to our industry in order to construct a digital environment that ensures our clients' success. The result is a product offering that links web, telephony and computer applications in a seamless environment. This enables us to collect data faster, provide online reporting/analysis and keep a tight grip on costs.
We are headquartered on an over 450,000-square-foot, 25-acre campus in Saginaw, Michigan. The campus is home to our Enterprise Data Center (EDC), a technical nerve center that boasts fully redundant power including diesel backup generators. The EDC connects to the world via our OC3 private, redundant SONET fiber optic ring, providing guaranteed uptime with diverse paths for phone and Internet access, and automated, reliable security services.
We understand the critical nature of our clients' data and employ a comprehensive access and security policy to safeguard against unauthorized access. Password-protected door locking mechanisms and strict adherence to data authorization protocols are among the many steps that help secure these important client assets.
Our flexible and redundant HVAC design guarantees that the system constantly maintains optimum temperature and humidity levels. In addition, the air is continuously filtered for contaminants. Finally, we use a three-step fire protection process (prevention, detection, suppression) to ensure that our clients' data remains safe.
Image Scanning & Simultaneous Execution
We have developed proprietary solutions that combine best-of-class imaging solutions, automated workflow and custom integrations into legacy systems. This approach combines paperless, instant access to support images with the ability to efficiently extract key information. Relational data provides clients with unparalleled access and visibility while maintaining low operating costs.
Through the use of advanced technology, we are able to collect data simultaneously from multiple sources in a real-time environment. This allows us to blend a lower-cost, web-based survey with a higher touch, telephone-based customer contact representative interview. In this scenario, people are automatically removed from the call list as they respond to the web-based request.
This dual-fielding capability provides a higher quality data collection methodology at a lower overall cost.